Terms and conditions
1. Applicability
In these General Terms and Conditions the following definitions apply:
Rubens Inn
Known in the KBO as company: RI Trading with company number BE0537.934.086.
Phone: +32 3 226 33 27
Email address: info@rubensinn.com
Address: Wapper 17, 2000 Antwerp BE
Buyer
Any natural person or legal entity that has or will have a contractual relationship of any kind with Rubens Inn.
Consumer Buyer
Any natural or legal person who acquires or uses products or services marketed solely for non-professional purposes.
Products
The subject of one or more agreements.
These General Terms and Conditions apply to all offers from Rubens Inn, as well as to all agreements entered into.
In addition to these General Terms and Conditions, additional terms and conditions may apply to certain services and/or products, if expressly stated. If there are any differences between the Additional Terms and Conditions and these General Terms and Conditions, the provisions of the Additional Terms and Conditions will in principle apply over the General Terms and Conditions, unless otherwise stated.
One or more provisions in these General Terms and Conditions can only be deviated from if this has been expressly agreed in writing. In that case, the other provisions of these conditions will remain in full force.
General Terms and Conditions used by the Buyer do not apply unless expressly agreed to in writing by Rubens Inn. Rubens Inn reserves the right to change and/or supplement the General Terms and Conditions at any time for future orders.
By using the Rubens Inn webshop and/or placing an order, the Buyer accepts these General Terms and Conditions as well as all other rights and obligations as stated on the Website.
Rubens Inn is authorized to rely on third parties in the execution of an agreement with the Buyer.
2. Offers and conclusion of agreements
Offers are valid while stocks last.
An agreement is concluded when an order confirmation has been handed over to the Buyer or, in the event that the offer has been made via the Website, has been sent by e-mail to the e-mail address provided by the Buyer.
The buyer and Rubens Inn expressly agree that a valid agreement can be concluded by using electronic forms of communication. In particular, the absence of a normal signature does not affect the binding force of the offer and its acceptance. The electronic files of Rubens Inn hereby serve as presumption of evidence, to the extent permitted by law.
Information, images, verbal communications, statements, etc. regarding all offers and the most important characteristics of the products provided by telephone or e-mail are presented or provided as accurately as possible.
3. Prices
All prices are expressed in Euro and include VAT.
Special offers are only valid while supplies last.
The Buyer owes the price that Rubens Inn has communicated to it in its confirmation in accordance with Article 2.3 of these conditions. Obvious (manipulation) errors in the quotation, such as obvious inaccuracies, can also be corrected by Rubens Inn after the conclusion of the agreement.
Delivery costs are clearly communicated to the buyer. Certain payment methods are subject to further conditions regarding the delivery method and any costs. This will be clearly communicated to the Buyer.
4. Payments
Orders via the Rubens Inn webshop can be paid in the following ways:
- Bancontact: secure online payment;
- Credit card: secure online payment;
- Bank transfer: follow the instructions during the ordering process or in the order confirmation email.
Rubens Inn can further expand the payment options in the future. When paying for your order via our webshop you can find our current available payment options.
If the amount owed by the Buyer has not been paid within 10 days after shipment, the statutory interest will be due automatically and without notice of default, plus a fixed compensation of 10%, with a minimum of € 250.00 without prejudice to any costs of notice and legal costs.
5. Delivery and delivery time
Rubens Inn delivers within 5 working days within Belgium (BE). In principle, Rubens Inn strives to ship orders placed before 1:00 PM on a working day on the same day. Unless otherwise stated, the final delivery period is thirty (30) days after receipt of the order, with the exception of payment by bank transfer, where the final delivery period is 30 days after receipt of payment. Except for a Consumer Buyer, the delivery time stated is only an indication, therefore no rights can be derived from this.
If a product that is temporarily out of stock is ordered by the Buyer, it will be indicated when the product is available again. Rubens Inn strives to report delays to the Buyer by telephone or email within one working day.
Deliveries take place at the address specified by the Buyer during the conclusion of the agreement.
As soon as the products to be delivered have been delivered to the specified delivery address, the risk as regards these products passes to the Buyer.
If the delivery is made in parts (for example if only a number but not all of the ordered products are in stock), Rubens Inn has the right to regard each delivery as a separate transaction.
The Buyer is obliged to purchase the purchased item within the agreed period. Failing this, Rubens Inn is entitled to demand payment of the purchase price of the part not purchased, or to consider the agreement dissolved without judicial intervention (subject to repayment to the Buyer of any advances already paid for the product in question).
6. Defects and Complaint Period
The Buyer is obliged to carefully inspect the products immediately upon receipt. Complaints from the Buyer, which relate to defects in the product or the delivery, which are externally observable, must be reported by the Buyer within seven (7) days after delivery (or within seven (7) days after the invoice date if the products have not been delivered to the Buyer ( could be delivered) must be notified in writing to Rubens Inn.
The Buyer, who is not a Consumer Buyer, is not entitled to return the products for which there are no substantiated complaints. If this happens without valid reasons, all costs associated with return will be borne by the Buyer. In that case, Rubens Inn is free to store the products among third parties at the expense and risk of the Buyer and, at the request and expense of the Buyer, to return them to the Buyer.
7. Right of cancellation and exchange
When you purchase a product on www.rubensinn.com you, as a consumer, can renounce it for 14 days from the day of delivery. of your purchase. You have this period of time to inform us of your decision to return the product.
We will refund the full purchase price within 14 days after we have received your order or you have indicated that you wish to cancel the agreement.
If the goods are manufactured according to the customer’s specifications, they are personal in nature and cannot be taken back. As a result, canceling an order is not possible.
Rubens Inn is never liable for any damage – including theft or loss – that occurs to the packaging or product upon return.
If the product has not been received in accordance with the conditions of the right of withdrawal, the purchase amount will not be refunded. The product remains the property of the Buyer, who is obliged to collect its property within two weeks. The product can also be delivered at the request of the Buyer.
8. Retention of title
Ownership of a product, notwithstanding actual delivery, will only be transferred to the Buyer after he has fully paid the payment due for this product, including reimbursement of interest and costs.
The Buyer may not tax, sell, resell, alienate or otherwise encumber the products before ownership has been transferred.
9. Warranty and liability
In principle, the warranty applies to products supplied by Rubens Inn, as determined by the manufacturer of the relevant item. If the delivered item does not comply with the agreement, the Buyer must notify Rubens Inn within a period of two months after discovery. Consumer Buyers are entitled to the rights set out in Articles 1649bis to 1649bis. 1649octies of the Civil Code are included.
If, for whatever reason, Rubens Inn is obliged to compensate any damage to a Buyer who is not a Consumer Buyer, that compensation will never exceed an amount equal to the invoice value with regard to the product or service that caused the damage.
Without prejudice to the provisions of this article, there can be no warranty in the following cases:
- if the wear and tear can be considered normal;
- if changes have been made to the product, including repairs that have not been carried out with the permission of Rubens Inn or the manufacturer;
- if the original invoice cannot be submitted, has been changed or made illegible;
- if defects are the result of improper use or improper use;
- if damage has been caused by intent, gross negligence or negligent maintenance.
The Buyer who is not a Consumer Buyer is obliged to indemnify Rubens Inn against any claim that third parties may assert against Rubens Inn with regard to the performance of the agreement (e.g. consequential damage), insofar as the law does not prevent this from happening. the relevant damage and costs must be borne by the Buyer.
It is possible that Rubens Inn includes links on its Website to other websites that may be interesting or informative for the visitor. Such links are purely informational. Rubens Inn is not responsible for the content of the website referred to or its use.
If research costs are incurred to identify a defect in the product or part of the product, which is excluded from the warranty, and these costs appear to be excluded from the warranty on the basis of Article 9.3, these costs will always be borne by the Buyer. Rubens Inn strives to report this in advance. Failure to provide this notification does not release the Buyer from the obligation to pay these costs.
If costs are involved in repairing a defect and this repair appears to be excluded from the warranty on the basis of Article 9.3, the Buyer will be informed of this. If the Buyer does not expressly agree in writing with the cost estimate, he or she can receive her property back upon payment of the research costs. If the Buyer has not paid these research costs six (6) months after submitting the cost estimate, ownership of the product will lapse to Rubens Inn.
A reduced warranty may apply to used, second-hand or demonstration models.
10. Force majeure
In the event of force majeure, Rubens Inn is not obliged to fulfill their obligations towards the other party. Rubens Inn is entitled to suspend its obligations for the duration of the force majeure.
Force majeure means any circumstance beyond its control that prevents the fulfillment of its obligations towards the other party in whole or in part. These circumstances include strikes, fire, business disruptions, energy disruptions, disruptions in a (telecommunications) network or connection or communication systems used and/or the Website being unavailable at any time, non-delivery or late delivery from suppliers or other third parties engaged and the lack of any permit to be obtained from the government.
11. Intellectual Property
The Buyer expressly acknowledges that all intellectual property rights to displayed information, communications or other expressions relating to the products and/or the Website belong to Rubens Inn, its suppliers or other rights holders.
Intellectual property rights include patent, copyright, trademark, drawing and model rights and/or other (intellectual property) rights, including patentable or non-patentable technical and/or commercial know-how, methods and concepts.
The Buyer is prohibited from using and/or making changes to the intellectual property rights as described in this article, such as reproduction without the express prior written permission of Rubens Inn, its suppliers or other rights holders, unless it concerns purely private use. of the product itself.
12. Personal data
Rubens Inn will only process the Buyer’s data in accordance with its Privacy Policy.
13. Applicable law and competent court
All offers and agreements are exclusively governed by Belgian law, with the exclusion of the principles of conflicts of law in space. The applicability of the Vienna Sales Convention is expressly excluded.
All disputes relating to or arising from offers from Rubens Inn, or agreements concluded with it, will be submitted to the competent court in the district of Antwerp, unless a mandatory legal provision expressly designates another court as competent.
14. Miscellaneous provisions
The registered office of Rubens Inn is located at Wapper 17, 2000 Antwerp. Please send all correspondence regarding an agreement or these conditions to Rubens Inn at the aforementioned address or to the e-mail address: info@rubensinn.com
Rubens Inn strives to answer emails it receives within 24 hours. If complaints are reported to Rubens Inn, the Consumer Buyer will in any case be informed within five (5) working days of the period in which he will receive a proposal to resolve the dispute from Rubens Inn.
If any provision of these Terms and Conditions shall be unlawful, void, or for any other reason unenforceable, then such provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions. These General Terms and Conditions constitute the entire agreement between the Buyer and Rubens Inn with regard to the subject matter contained therein.
15. Amendments
Rubens Inn reserves the right to change their terms and conditions. Changes will always be published on this website prior to their entry into force. It is recommended that you consult this policy regularly so that you are aware of these changes.
16. Questions
If you would like to receive more information or have any questions about Rubens Inn’s terms and conditions, you can contact us here.